Total quality management. Since the 1950s, with the rapid development of productivity and the rapid development of science and technology, people focus on the quality of products from the general performance of products to pay attention to the durability, reliability, safety, maintainability and economy of products. A systematic approach to quality problems is required in production technology and enterprise management. There are also new developments in management theory that emphasize the human factor and rely on the efforts of all employees to ensure quality. In addition, with the rise of the “consumer protection” movement, market competition among enterprises is becoming increasingly fierce. In this case, the American A.V. feigenbaum proposed the concept of total quality management in the early 1960s. He proposed that TQM is “an effective system for producing and providing services at the most economical level and taking into account the full satisfaction of customer requirements, and for integrating the activities of all departments in the development, maintenance and improvement of quality”.
Strengthen people’s concept of quality
The main purpose of product quality management is to better ensure the quality of products, so as to meet the quality requirements of more customers, laws and regulations, such as practicality, safety and reliability. Product quality management is through the establishment of quality objectives and plans, and in order to achieve this goal and plans to carry out a series of quality planning, quality control, quality assurance and quality improvement activities to complete.
The main factor restricting the improvement of product quality is not only the technical level, but also the lack of a strong quality concept. Improving the quality of products involves the whole process of product construction. And what needs to be addressed urgently is the ideology of the product manufacturer, that is, people’s concept of quality. Improving people’s quality concept is the main content of product management. The quality concept shows the staff’s understanding of quality and attitude towards quality problems, which also affects the staff’s quality attitude and work behavior. Lack of quality concept will make employees have a negative quality attitude and inappropriate quality behavior, more serious will also restrict the improvement of enterprise product quality and quality work. For many enterprises in China, the requirements for product quality are not perfect, but sloppy, especially when there is a conflict between product quality and actual interests, they generally put economic interests in the first place, which seriously restricts the improvement of product quality in China.
To improve the quality concept of enterprise employees, we should stick to it and start from various aspects. From senior leaders to general managers to front-line staff, the whole enterprise should set up the concept of “product quality is the life of the enterprise”, and integrate the improvement of product quality into all aspects of production. Through the cultivation and education of quality knowledge, enterprises make people realize the importance of quality, pay attention to the relationship between people and product quality, let employees master the basic theory and working methods of quality management, and integrate them into the actual work, and can also sign the “quality responsibility letter” for quality control. If the idea of “quality first” is formed in an enterprise, these good styles will be formed into an important part of the enterprise culture — quality culture after a long time of accumulation, thus ensuring the quality of products will become a matter of course.
The whole process of product production is a complicated work system, among which quality management is the most important management factor. We generally think that product quality only refers to the quality of product manufacturing, not too much attention to the quality of product development and product use. This kind of understanding is to generalize, did not explain the overall meaning of product quality. In fact, from the perspective of product circulation, product quality is mainly reflected in the following stages. To establish a product quality management system, it is necessary to establish it in a piecewise manner.
Establish a quality management system for product development
From a theoretical point of view, product quality is previously constructed, not last detected. The quality of product development has a direct impact on the actual quality of the product. If you think about it, when you’re developing a product, it’s very likely that you’re going to produce something that doesn’t meet the standards or that doesn’t follow the rules, and you’re not going to produce a high-quality product. Therefore, product development quality plays a decisive role in the quality of the product itself. Enterprises should start from product development and carry out quality management.
Create quality management for product manufacturing
Product construction is the production process of the enterprise. The quality of products in the production process has an important impact on the quality of products. Product quality management is a frequently discussed topic. In the process of product production, it is inevitable to be affected by various factors, such as people, methods, machines, materials, environment and so on. This requires the management personnel and the operation personnel to take effective measures to correct and deal with when working.
When testing the quality of product production process: high yield, excellent, low consumption. In order to better achieve this goal, it is necessary to meet from the human, material and financial aspects, which is the prerequisite for product production. What’s more, the factors of production, such as people, money, materials and information, should maintain the best state in the actual production process, striving to make the best use of talents and materials to ensure the smoothness and clarity of finance and information. The process of product manufacturing is the main objective of quality management, so that the products produced meet the product requirements at the time of development. Pass the inspection to accord with the standard is excellent product, do not accord with is inferior product and waste.
