FAQ eagle eyes china quality inspection service
1.What inspection services we can offer?

Suppliers Selection Production Monitoring Secure Shipment
Factory Audit Factory Prototype Check Container Loading Supervision
Sample Test Pre-Production Inspection Container Unloading Supervision
Company Verification During Production Inspection  
  Pre-shipment Inspection  
  100% defects Sorting  

2. How do I get started and what are all the steps?
1>. Just kindly email us your inquiry AT: [email protected]
2>. You can also download our booking form from http://www.china-qualityinspection.com/Eagle-Eyes-Quality-Inspection-Booking_Form.doc .  Fill it in and email it back to us. Inside you will see what info you should send to us for a better inspection.
3>. Eagle Eyes team will communicate with you promptly and contact your supplier to schedule the final inspection date. Then our invoice will be issued to you.
4>. Clients arrange the inspection service payment a few days before inspection date. And pay the relevant transfer fee.
5>. Eagle Eyes inspectors/auditors conduct the work and provide detailed and thorough report to client within 24hours after inspection.
3. How many days ahead should I place the booking? And when should I pay for an inspection? How can I pay for an inspection order?
A completed booking form with all relevant order details/inspection requirements is required to send to Eagle Eyes office at least 3 working days before the planned inspection date. The earlier you placed the booking, the better we could prepare and ensure the required schedule.

Usually confirmation and payment to our service 4 working days prior to the inspection date is requested.

You will receive one invoice before inspection, This invoice is payable by Bank Transfer, PayPal or Western Union.

4.Do you offer monthly payment?
For new and occasional clients, payment prior to the inspection date is always requested.

For regular and VIP clients who book regular inspections and have been working with us for an extended period of time, monthly payment will be discussed. Monthly invoice should be paid within 4 work days after invoice issued to VIP clients.

5.What information do your inspection reports include?
Our reports are very detailed, illustrated with pictures and figures. Reports cover:
1>.Summery section( Items, material, color)
2>.Quantity & samples size
3>.Workmanship summary (AQL)
4>.Workmanship defective list
5>.Data measurement
6>.Function testing
8>.Shipping mark(Labels)
9>.Important remarks and professional feedback.

6.Why most of our clients choose Factory Audit Or Pre-Shipment Inspection service?
Factory Audit , helps you understand who you are going to place order to. Factory background, legitimacy, capacility, QC system etc are checked and presented in report. It helps you make final decision to work with the factory or not, and can help avoid scammers who pretent to be legitimate identity.

Pre-shipment inspection (PSI), also called final random inspection(FRI), is a part of supply chain management and an important and reliable quality control method for verifying goods' quality before you settle final payment.

To catch production problems early, you can use During Production Inspection service.

7. How many days prior to loading/shipment day is good to carry out pre-shipment inspection?  
Pre-shipment inspection (PSI) is always conducted when the goods is 100% finished and at least 80% packed into master cartons at least (if there is more than one item, at least 80% of each item must be packed into master cartons) prior to inspector’s arrival.  It is set default as inspection condition.

Some clients require Pre-shipment inspection (PSI) when the consignment is above 80% finished and 80% packed.

Some clients require Pre-shipment inspection (PSI) when the consignment is 100% finished and 100% packed.

It is suggested Pre-shipment inspection should happen at least 2 days before loading date, so clients have time to review the report and the problems found during the inspection can be remedied by factory before shipment.

8. How does sampling work during an inspection?
Eagle Eyes use the well-proven and widely adopted international standard ANSI/ASQC Z1.4-2003 (equivalent to MIL-STD-105e, ISO2859, NF06-022, BS6001, DIN40080, and GB2828) to measure the acceptable quality level of the products inspected. This standard and its equivalence are designed according to the statistics theory and are indexed with AQL table. The sampling plans in these standards indicates the number of units of products from each lot or batch which are to be inspected (sample size) and the criteria for determination of the acceptability of the lot or batch.

9. What are your Inspection Services Coverage?
Coastal provinces and Major manufacturing cities across China.

10. What if the lot quality fails inspection?
If the quality fails inspection, it is required that the supplier should rework the whole lot to fix the defectives instead of reworking the AQL sample sizes inspected only. It is recommended that client requires re-inspection after one failed inspection, so the factory’s correction of non-confirming issues can be justified. Re-inspection always happens a few days after the failed inspection date.

11. What happens if non-confirming goods are found when the shipment arrives?
It is extremely rare that non-conforming goods Or unexpected rates of defectives make it out of the factory after eagle eyes quality inspection. In the vast majority of cases, the root reasons turn out to be damage during shipping or shipments were approved after a failed inspection and the buyer trust the factory (who was likely supposed to rework the goods) enough to ship without having performed a re-inspection or a defect sorting service.

Therefore, we highly recommend you to book re-inspection or defect sorting service after a failed inspection and to work with your shipping partners to ensure the product against damage in transit.

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